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Payment Policy
Last Updated: June 30, 2026
At Cawood Wardrobe Ltd, we are committed to providing a secure, transparent, and seamless checkout experience for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and security measures in place to protect your financial information when shopping at http://www.cawood.shop.
1. Accepted Payment Methods
We currently accept the following payment methods for online purchases:
- Credit & Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay (where available).
All transactions are processed in British Pounds Sterling (GBP). If you are using a payment method issued in another currency, your bank or credit card issuer may apply a foreign exchange fee. Please contact your financial institution for more details.
2. Secure Payment Processing
Your security is our top priority. We do not store, process, or collect your full credit card details on our servers. All payment transactions are securely encrypted and processed through Stripe, a globally recognized and PCI-DSS compliant payment gateway. We only retain necessary transaction identifiers to fulfill your order and manage potential returns or refunds.
3. Billing & Charges
You will be charged for your order at the time of checkout. The total amount billed will include:
- The cost of the selected products.
- Applicable shipping fees (calculated at checkout).
- Any applicable taxes (e.g., UK VAT or international import duties, depending on your location).
Please ensure that the billing address you provide matches the address on file with your credit card issuer or bank. Mismatched billing information may result in a declined transaction.
4. Failed or Declined Transactions
If your payment is declined, please verify that you have entered your card details correctly and that your account has sufficient funds. Common reasons for declined payments include:
- Incorrect billing address or CVV code.
- Bank security blocks on online or international transactions.
- Insufficient funds or exceeded credit limits.
If you continue to experience issues, please contact your bank or reach out to our customer support team at mailto:payment@cawood.shop for assistance.
5. Refunds & Chargebacks
Refunds for approved returns or canceled orders will be processed to the original payment method used for the transaction. Please refer to our Returns & Exchanges Policy for specific timelines and conditions.
We strongly advise against initiating a chargeback with your bank without first contacting us. If you believe there is an issue with your charge, please email us at mailto:payment@cawood.shop, and we will work to resolve the matter promptly. Unauthorized chargebacks may result in the suspension of your account and potential legal action.
6. Fraud Prevention
To protect our customers and our business, Cawood Wardrobe Ltd employs automated fraud detection systems. In rare cases, this may result in an order being flagged for manual review or canceled if suspicious activity is detected. We reserve the right to request additional verification (such as a copy of a government-issued ID or proof of address) before fulfilling an order if deemed necessary.
7. Contact Us
If you have any questions regarding your payment, billing, or this Payment Policy, please contact us:
Cawood Wardrobe Ltd
Email: mailto:payment@cawood.shop
Phone: +44 7426136073
Address: 87 Pinewood Way, Salisbury, United Kingdom, SP2 9HX
Email: mailto:payment@cawood.shop
Phone: +44 7426136073
Address: 87 Pinewood Way, Salisbury, United Kingdom, SP2 9HX